Healthcare practitioners work in a culturally diverse medical system. The ability to effectively communicate with patients of all backgrounds is essential. This interactive course will focus on improving methods of cross-cultural communication in patients of varied backgrounds, addressing topics including: health literacy, interacting with patients who speak English as a second language, understanding culturally-based illness representation, providing patient-centered care in diverse populations, and understanding and overcoming implicit bias.
LEARNING OBJECTIVES:
Upon completion of this activity, participants should be able to:
- Identify barriers to effective cross-cultural communication
- Identify forms of non-biomedical based illness representation
- Implement methods that can be used to improve communication with patients of varied backgrounds to reduce the impact of implicit bias in the provider-patient relationship
Faculty
Moderator
Princess Ogbogu, MD FAAAAI
The Ohio State University
Talking with Patients: Getting Your Message Across to Those with Low Health Literacy Skills and/or English as a Second Language
Lenora Noroski, MD MPH
Texas Children's Hospital
Implicit Bias: What Is It and How Do We Combat It?
Benjamin Reese, PsyD
BENREESE, LLC
Delivering Patient-Centered Care to Patients of Varied Cultural Backgrounds
Maureen George, PhD RN AE-C
Columbia University School of Nursing
Illness Representation: Non-Biomedical Views of Symptoms, Disease and Treatment
Kimberly Arcoleo
Applying What You Learned: Case Discussion, Question and Answer, and Post-Test
Andrea Apter, MD MA MSc FAAAAI
University of Pennsylvania