Healthcare practitioners work in a culturally diverse medical system. The ability to effectively communicate with patients of all backgrounds is essential. This interactive course will focus on improving methods of cross-cultural communication in patients of varied backgrounds, addressing topics including: health literacy, interacting with patients who speak English as a second language, understanding culturally-based illness representation, providing patient-centered care in diverse populations, and understanding and overcoming implicit bias.

Upon completion of this activity, participants should be able to:

  • Identify barriers to effective cross-cultural communication
  • Identify forms of non-biomedical based illness representation
  • Implement methods that can be used to improve communication with patients of varied backgrounds to reduce the impact of implicit bias in the provider-patient relationship


Princess Ogbogu, MD FAAAAI
The Ohio State University

Talking with Patients: Getting Your Message Across to Those with Low Health Literacy Skills and/or English as a Second Language
Lenora Noroski, MD MPH
Texas Children's Hospital

Implicit Bias: What Is It and How Do We Combat It?
Benjamin Reese, PsyD

Delivering Patient-Centered Care to Patients of Varied Cultural Backgrounds
Maureen George, PhD RN AE-C
Columbia University School of Nursing

Illness Representation: Non-Biomedical Views of Symptoms, Disease and Treatment
Kimberly Arcoleo

Applying What You Learned: Case Discussion, Question and Answer, and Post-Test
Andrea Apter, MD MA MSc FAAAAI
University of Pennsylvania