It's All About ME: Managing Conflict in Your Practice

Conflict is a given in practice, whether with patients, staff or partners. During this session you’ll learn how to manage conflict effectively so that everyone wins. The panel will look at patient complaint strategies along with tips to improve the culture of your practice. They’ll also provide tips on handling
conflicts among colleagues, both within the practice and the larger health system physician community.

"It's All About ME: Managing Conflict in Your Practice" is a recording of a panel discussion presented at the 2017 Practice Management Workshop.

Target Audience

Physician assistants
Office managers
Coding and billing staff members
Other clinical staff

Learning Objectives

Needs Assessment
Conflict in a medical practice can negatively impact the quality of care for patients and the quality of life for physicians and staff. This session is designed to address three types of conflict common in an allergy practice – patient conflict, staff conflict, and partner/colleague conflict and provide strategies for effectively dealing with all three.

Upon completion of this activity, participants should be able to:

  • List three strategies that can be used to improve the management of patient complaints and enhance the customer service process in the allergy practice
  • Describe the generational differences in the practice workforce and understand how those differences can lead to conflict
  • List three strategies that can be utilized to minimize conflicts related to generational differences
  • List several skills that can be useful in a conflict negotiation between partners in a medical practice
Available credit: 
  • 1.50 Attendance
    Attendance credit.
  • 1.50 CE
    CE credit.
  • 1.50 CME
    CME credit.
Course opens: 
Course expires: 

Sharon Markovics, MD FAAAAI
Manhasset Allergy and Asthma Associates, Manhasset, NY
Relevant relationships: None

Christina Ciaccio, MD FAAAAI
University of Chicago, Chicago, IL
Relevant relationships: None

Weily Soong, MD FAAAAI
Alabama Allergy & Asthma Center, Birmingham, AL
Relevant relationships: None

Content Reviewers
Samuel Gubernick, DO FAAAAI
Family Allergy, Asthma and Immunology Associates, Largo, FL
Relevant relationships: None

Jon Ramsey, RN
Georgia Asthma Coalition, Albany, GA
Relevant relationships: Genentech: speaker (Xolair); Shire/Baxalta: advisory board


Accreditation Statement
The American Academy of Allergy, Asthma and Immunology (AAAAI) is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Designation Statement
The American Academy of Allergy, Asthma & Immunology designates this enduring material for a maximum of 1.50 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

CE Designation Statement
The American Academy of Allergy, Asthma, & Immunology (AAAAI) is a Provider, approved by the California Board of Registered Nursing, Provider #10704, for up to 1.50 Contact Hours.

Medium and Method of Physician Participation for an Enduring Activity
Follow these steps to complete the activity:

  1. Register for the activity.
  2. Review the CME and Disclosure information.
  3. Complete all required components.
  4. Complete the post-test. You must achieve a score of 70% or higher on post-tests to claim credit.
  5. Complete the activity evaluation.
  6. Claim your credits. Enter only the number of credits earned based on your participation in the activity.
  7. Print or save your certificate.

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Release date
Original release date: August 14, 2017.  Valid for credit through August 13, 2018.

Available Credit

  • 1.50 Attendance
    Attendance credit.
  • 1.50 CE
    CE credit.
  • 1.50 CME
    CME credit.


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