Building a Successful Patient-Centered Allergy Practice

You’ve heard about patient-centered medical care, but what does it really mean? The first step is creating and implementing a practice mission that inspires satisfaction and loyalty among both patients and your staff. This recording from the 2017 Practice Management Workshop, "Building a Successful Patient-Centerd Allergy Practice," will show you how their practices are benefitting and will share tips you can use in your practice.

Target Audience

Physician assistants
Office managers
Coding and billing staff members
Other clinical staff

Learning Objectives

Needs Assessment
According to an article in the Journal of Medical Practice Management, more than 90% of online complaints about doctors fault customer service, not quality of care. The physician’s staff team plays a huge role in patient satisfaction, and this session explores the role of the physician in ensuring an environment that is conducive to patient, staff and physician satisfaction coupled with high quality patient care.

Upon completion of this activity, participants should be able to:

  • Define a “patient centered practice” and understand its value (beyond the financial value)
  • List the steps necessary to build a patient centered practice
  • Understand the importance of a practice mission in relation to the patient-centered practice
  • List several techniques designed to empower staff to work as a team in support of the practice mission
Available credit: 
  • 1.50 Attendance
    Attendance credit.
  • 1.50 CE
    CE credit.
  • 1.50 CME
    CME credit.
Course opens: 
Course expires: 

Priya Bansal, MD FAAAAI
Asthma and Allergy Center, Bloomingdale, IL
Relevant Relationships: None

Mohamed Yassin, MD FAAAAI
Allergy, Asthma & Pulmonary Associates PA, St. Cloud, MN
Relevant relationships, None

Content Reviewers
Samuel Gubernick, DO FAAAAI
Family Allergy, Asthma and Immunology Associates, Largo, FL
Relevant relationships: None

Jon Ramsey, RN
Georgia Asthma Coalition, Albany, GA
Relevant relationships: Genentech: speaker (Xolair); Shire/Baxalta: advisory board


Accreditation Statement
The American Academy of Allergy, Asthma and Immunology (AAAAI) is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Designation Statement
The American Academy of Allergy, Asthma & Immunology designates this enduring material for a maximum of 1.50 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

CE Designation Statement
The American Academy of Allergy, Asthma, & Immunology (AAAAI) is a Provider, approved by the California Board of Registered Nursing, Provider #10704, for up to 1.50 Contact Hours.

Medium and Method of Physician Participation for an Enduring Activity
Follow these steps to complete the activity:

  1. Register for the activity.
  2. Review the CME and Disclosure information.
  3. Complete all required components.
  4. Complete the post-test. You must achieve a score of 70% or higher on post-tests to claim credit.
  5. Complete the activity evaluation.
  6. Claim your credits. Enter only the number of credits earned based on your participation in the activity.
  7. Print or save your certificate.

AAAAI Privacy Policy
To verify your participation in educational activities, you may be asked to provide your name, contact information, and/or other descriptors. The AAAAI will not release this information to outside entities. It may be used internally to inform you of other AAAAI educational activities. If you wish to have your information excluded from this process, please contact us at

Release date
Original release date: August 14, 2017.  Valid for credit through August 13, 2018.

Available Credit

  • 1.50 Attendance
    Attendance credit.
  • 1.50 CE
    CE credit.
  • 1.50 CME
    CME credit.


Please login or register to take this course.

Required Hardware/software

One of the two latest versions of Google Chrome, Mozilla Firefox, or Safari.

Internet Explorer is no longer supported.